Verification of the address on Payoneer with Upwork Certificate of Earnings

Feb 16
by
Payoneer

How to verify the data on Payoneer in order to order a new card? That could be a problem if you do not have a valid bill or invoice in your name.

The standard procedure for ordering a Payoneer card is to send a document (utility bill) not older than 3 months. This document should have your name, surname, and address stated the same as in the info on the Payoneer account. The problem is that Payoneer sometimes does not accept a document issued by the government or even a phone bill.

If you do not have any other document in your name, there is another way to verify data.

If you work as a freelancer on Upwork, you can send a Certificate of Earnings. You can download the document from your Upwork account by clicking on Reports -> Certificate of Earnings. This document contains your address and name and surname, so you can send it to Customer Support chat. It should match the address on your Payoneer account. Contact Customer Support chat and explain that you do not have any utility bill or bank statement in your name. ffer to send them a Certificate of Earnings from the freelance site Upwork.

If you send them a different government document than the one that was already verified on your Payoneer account, they will ask you about the reason for the ID number discrepancy. You need to send them that you want to update your Payoneer account details according to the one registered on your new document.

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